Authors:-Bhavesh Gattani, Shamik Saha, Komal Gill
Abstract- In FMCG e-commerce, digital tactics are crucial in changing customer purchasing trends and behaviours. This study emphasises advertising strategies and the tactical application of consumer data as it investigates the significant effects of digital marketing and AI-driven tools on consumer patterns. By utilising cutting-edge technologies like chatbots, complex algorithms, and user behaviour analysis, businesses may gain profound insights into their clientele, facilitating customised and customer- focused online shopping experiences. This shift mostly depends on customised digital tactics that use customer data to design distinctive e-commerce experiences. This strategy also applies to advertising, using data-driven techniques to provide pertinent and compelling advertisements that are tailored to the unique requirements and tastes of FMCG customers. When it comes to FMCG e-commerce advertising, the use of digital and AI techniques has a big impact on customer engagement and purchasing behaviours. Businesses may maximise the impact of their ads by optimising the selection and delivery of their ads with the help of these tools’ insights. This study examines the impact of digital strategies on FMCG e-commerce customer behaviours by combining consumer data with insights from these strategies. Interestingly, these tactics—which are especially noticeable in social media postings and pop-up advertisements—stimulate instant wants, enable interactive interfaces, and encourage higher spending in the FMCG e-commerce space.