Authors: Arpita Sahu, Dr. Waris Patel
Abstract: The rapid digital transformation in the food and beverage industry has created a demand for efficient, customizable, and user-friendly ordering solutions. Tra- ditional restaurant operations often face challenges such as order inaccuracies, long wait times, dependency on labor, and inefficient payment systems. To ad- dress these issues, we propose Swift Kiosk, a digital kiosk application designed specifically for caf´es and restaurants. Built using the MEARN stack (MongoDB, Express.js, Angular, React, and Node.js), Swift Kiosk enhances the food ordering experience by allowing customers to customize their meals, process cashless trans- actions, and reduce dependency on manual labor. This innovation streamlines restaurant operations while delivering a seamless and engaging customer experi- ence. One of the core functionalities of Swift Kiosk is food customization, allowing users to personalize their meals and beverages with ease. Customers can select portion sizes, ingredients, dietary preferences (vegan, gluten-free, keto, etc.), and cooking methods, ensuring a tailor-made dining experience. The application pro- vides a real-time preview of the customized meal, ensuring accuracy before order placement. Swift Kiosk leverages MongoDB as the database to efficiently store and manage user preferences, order details, and restaurant menu configurations. With Node.js and Express.js powering the backend, the system ensures fast and scalable pro- cessing of customer orders, reducing wait times and improving order accuracy. To enhance user interaction, the application is designed using React.js for the frontend, offering a responsive and visually appealing interface. For businesses, an Angular-based admin panel allows restaurant owners to manage menus, track sales, and analyze customer behavior in real time. This combination of technolo- gies ensures a smooth and dynamic user experience. Swift Kiosk automates the order-taking process, reducing the reliance on hu- man staff and increasing efficiency. Customers can place their orders directly through the kiosk interface, which sends requests instantly to the restaurant’s kitchen system. The application supports multiple payment options, including UPI, digital wallets, credit/debit cards, and QR-based transactions, ensuring se- cure and hassle-free payments. By integrating Express.js and MongoDB, transaction data is stored securely, and real-time payment confirmations ensure a frictionless checkout process. This automated system eliminates long queues, minimizes order miscommunication, and enhances customer satisfaction. By digitizing order placement and payment, Swift Kiosk reduces labor depen- dency, allowing restaurant staff to focus more on food preparation and service rather than manual order management. The application also provides data ana- lytics using MongoDB’s aggregation framework, helping restaurant owners analyze customer preferences, order trends, and peak business hours. These insights assist in optimizing menu offerings, pricing strategies, and targeted promotions, enhanc- ing overall profitability. Swift Kiosk, powered by the MEARN stack, presents a modern, scalable, and efficient solution for caf´es and restaurants. By allowing customers to customize their food, automating the ordering and payment process, and reducing opera- tional inefficiencies, Swift Kiosk transforms traditional restaurant operations into a tech-driven, customer-centric model. As the food service industry continues to embrace digital transformation, Swift Kiosk stands as a pioneering step towards enhancing efficiency, reducing operational costs, and improving the overall dining experience.
DOI: http://doi.org/10.5281/zenodo.17637230
Published by: vikaspatanker