Authors: Aryan Patel
Abstract: The evolution of Customer Relationship Management (CRM) systems demands scalable, resilient, and agile architectures capable of supporting modern enterprise operations. Salesforce, as a leading CRM platform, provides robust cloud-based capabilities, yet integrating it with Linux-based infrastructure and open-source technologies enhances flexibility, operational efficiency, and cost-effectiveness. This review explores the design, deployment, and management of cloud-native Salesforce architectures, emphasizing containerization, orchestration, CI/CD pipelines, and microservices integration. It examines data management strategies, performance optimization, observability, and security best practices for hybrid and multi-cloud environments. Case studies illustrate practical implementations, highlighting improvements in scalability, reliability, and responsiveness. Emerging trends such as AI-driven analytics, serverless computing, and edge processing further extend CRM capabilities. By synthesizing architectural principles, technical strategies, and operational guidance, this article provides a comprehensive roadmap for enterprises seeking to modernize CRM operations while leveraging open-source tools and Linux infrastructure to achieve high-performance, resilient, and future-ready systems.
DOI: https://doi.org/10.5281/zenodo.17141382
