Authors: Mr Gipson M, Assistant Professor Ms. Bushra B
Abstract: Artificial Intelligence (AI) has emerged as a transformative force reshaping modern businesses across industries. It enables automation, enhances decision-making, and improves customer experience. This study examines how AI is transforming business operations, marketing strategies, and organizational efficiency. A descriptive research design was used, and data was collected through structured questionnaires and supported by secondary data sources. The findings reveal that AI significantly increases productivity, reduces operational costs, and enhances customer satisfaction. Businesses that adopt AI gain a competitive advantage in the market. However, challenges such as high implementation cost, lack of skilled workforce, and ethical concerns still exist. The study concludes that effective AI adoption strategies are essential for sustainable business growth.
DOI: http://doi.org/
