Authors: Neha Thomas
Abstract: The increasing dissatisfaction with traditional SaaS-based CRM platforms due to high costs, limited customization, and concerns over data privacy has led many businesses to explore open-source, Linux-based CRM alternatives. These systems provide complete control over customer data, infrastructure, and integrations while eliminating recurring licensing costs. This review evaluates the architectural, operational, and strategic benefits of deploying Linux CRMs in modern business environments. We discuss how these platforms empower organizations with data sovereignty, automation, workflow flexibility, and regulatory compliance. The article further explores real-world use cases, infrastructure strategies, reporting capabilities, and emerging innovations such as AI and decentralized CRMs. By shifting away from vendor-dependent CRM models, Linux-based solutions enable companies to build resilient, future-ready customer engagement systems tailored to their specific business logic and compliance frameworks.
DOI: https://doi.org/10.5281/zenodo.16880616
