Authors: Kritika Reddy
Abstract: As modern enterprises demand faster, more secure, and customizable customer relationship management (CRM) solutions, Unix-based platforms are emerging as foundational frameworks for building lightweight, resilient, and high-performance CRM systems. This review explores how Unix operating systems—grounded in minimalism, modularity, and scriptability—enable the development of CRMs that can be finely tuned for performance, secured at the OS level, and deployed flexibly across edge devices, virtual machines, or containers. Through detailed architectural insights, workflow automation strategies, and real-world deployment scenarios, this article illustrates how Unix environments support CRM platforms that are cost-effective, transparent, and operationally robust. The discussion includes performance monitoring, high availability configurations, CI/CD integration, and forward-looking innovations like embedded AI and immutable infrastructure. The review concludes that Unix CRMs are well-suited for organizations seeking complete ownership of their customer platforms without sacrificing agility, observability, or security.
DOI: https://doi.org/10.5281/zenodo.16880655
