Automation in Banking: Simplifying Operations and Enhancing Customer Experience
Authors:-Kinil Doshi
Abstract-The banking industry is undergoing a significant transformation with the integration of automation technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA), and advanced data analytics. Automation streamlines banking operations by reducing manual intervention, increasing efficiency, and minimizing errors. AI-powered chatbots enhance customer service with instant support, while automated fraud detection systems strengthen security and compliance. Additionally, automation improves regulatory adherence by facilitating real-time monitoring and reporting, ensuring transparency and risk mitigation. The implementation of automation also leads to cost savings, operational scalability, and seamless digital banking experiences. As the industry moves towards fully automated banking ecosystems and blockchain integration, automation is set to redefine the financial landscape, making banking more accessible, secure, and customer-centric.
