Authors: Assistant Professor K.Karthick, R.Mounish, M.Sanjay, M.Vallarasu
Abstract: A Web-Based Smart City Complaint Monitoring and Resolution System is an integrated digital solution developed to enhance the efficiency of urban service management. The system provides a user-friendly web interface that enables citizens to register complaints related to public services such as infrastructure, sanitation, water supply, electricity, and traffic management. Each complaint is automatically classified, assigned a unique identification number, and routed to the appropriate municipal authority for prompt action. The proposed system incorporates real-time tracking, allowing users to monitor complaint status throughout its lifecycle. Administrative modules support prioritization based on severity, geographic location, and impact, thereby improving response time and service delivery. A centralized database facilitates data storage, analysis, and reporting, enabling authorities to identify recurring issues and support data-driven decision-making for smart city development. Furthermore, features such as automated notifications, feedback mechanisms, and performance dashboards ensure transparency, accountability, and improved citizen engagement. The implementation of web-based technologies minimizes manual intervention and enhances communication between stakeholders. Overall, the system promotes efficient governance and contributes to the development of sustainable and citizen-centric smart cities.
DOI: http://doi.org/
