Authors: Dr. Kowsalya G, Ms. Kowsalya
Abstract: The COVID-19 pandemic catalysed the most rapid and large-scale transition to remote work in human history, transforming work from home from a marginal flexibility benefit into the dominant mode of employment for millions of knowledge workers globally and in India. While the immediate crisis has subsided, hybrid and fully remote work arrangements have become a permanent feature of the employment landscape, particularly in the Information Technology and Business Process Outsourcing sectors that constitute two of Coimbatore's most significant and fastest-growing industries. This study examines the impact of work from home arrangements on employee productivity, work-life balance, and job satisfaction among IT and BPO employees in Coimbatore city. Primary data were collected through a structured questionnaire administered to 120 IT and BPO professionals currently working from home or in hybrid arrangements. Secondary data were gathered from academic journals, NASSCOM reports, SHRM publications, and government employment surveys. Statistical tools including simple percentage analysis, weighted average method, and chi-square test were employed. Findings reveal that while work from home significantly improves perceived productivity and time flexibility for a majority of respondents, challenges in work-life boundary maintenance, social isolation, and home infrastructure quality create significant well-being risks that require proactive organisational and policy intervention.
DOI: https://doi.org/10.5281/zenodo.20354225
