Authors: Esakkiammal N, Deebika S
Abstract: Artificial Intelligence (AI) chatbots have become integral to modern communication, providing services ranging from customer support to mental health assistance. Their rapid adoption raises critical questions about their psychological influence on users. This study investigates the impact of AI chatbots on human emotional well-being, emphasizing psychological mechanisms such as emotional regulation, social support, companionship, and dependency. Using a mixed-methods approach—combining surveys and semi-structured interviews—the study examines the extent to which chatbots contribute to emotional support and their potential to induce dependency or social withdrawal. Results suggest that while AI chatbots can positively influence emotional well-being by providing accessible support, they may also create challenges, such as emotional over-reliance and diminished real-world social engagement. The paper concludes with practical, ethical, and design recommendations for AI chatbot developers, emphasizing the importance of balancing technology with human-centric emotional care.
