Authors: Warish Patel, Nana Yaw Duodu, Arpita Sahu, Raksha Choudhary, Sakshi Sharma, Achala Karn
Abstract: The food and beverage sector is undergoing rapid digital transformation, which has in- creased the need for flexible, efficient, and user-friendly ordering platforms. Conventional restaurant systems often struggle with problems like order mismatches, extended waiting times, heavy dependence on staff, and outdated payment methods. To overcome these challenges, we introduce Swift Kiosk, a digital kiosk solution tailored for caf´es and restaurants. Developed using Electron.js, Swift Kiosk en- hances the dining experience by offering customizable ordering, seamless UPI-based payments, and reduced reliance on manual operations. A key highlight of Swift Kiosk is its meal customization feature, where customers can choose portion sizes, ingredients, dietary options (such as vegan, keto, or gluten- free), and preferred cooking styles. The system displays a real-time preview of the customized dish, ensuring precision before order confirmation. Orders are then sent directly to the kitchen system, which minimizes delays and reduces the chance of human error. Additionally, secure UPI integration enables quick, cashless transactions for a smoother checkout process. By streamlining order-taking, payment, and analytics, Swift Kiosk helps restaurants lower labor re- querulents while delivering higher customer satisfaction. This technology-driven approach modernizes traditional restaurant operations, cutting costs, improving efficiency, and creating a customer-focused dining environment. As the industry continues to adopt digital innovations, Swift Kiosk stands out as a scalable, sustainable, and future-ready solution for restaurant management.
