Authors: Gopal Sehrawat
Abstract: The rapid evolution of enterprise IT demands solutions that combine innovation with stability, intelligence with security, and customer engagement with operational efficiency. This review explores the convergence of AI-powered Salesforce Customer Relationship Management (CRM) platforms with traditional Unix/Linux hybrid infrastructures, highlighting how enterprises can unlock synergies to drive sustainable growth. Salesforce CRM, augmented by artificial intelligence, provides predictive analytics, intelligent automation, and personalized customer experiences. Unix/Linux, long valued for its reliability, scalability, and compliance-ready frameworks, continues to power mission-critical systems across industries such as finance, healthcare, retail, and manufacturing. The integration of these two domains creates a hybrid ecosystem where Salesforce delivers intelligent front-end capabilities while Unix/Linux ensures robust back-end processing and governance. The article examines technical challenges including legacy compatibility, data synchronization, and regulatory compliance, before presenting strategic frameworks such as architectural blueprints, governance models, automation-driven orchestration, and cloud–on-premises balance. Case studies illustrate how different industries leverage this synergy for measurable business value. Future trends—edge computing, quantum-safe cryptography, AI-driven automation, and containerized microservices—are identified as critical enablers for next-generation hybrid ecosystems. By aligning AI-powered Salesforce CRM with Unix/Linux infrastructures, enterprises can enhance customer engagement, optimize operations, and maintain compliance while future-proofing their digital strategies.
DOI: https://doi.org/10.5281/zenodo.17519957
