Authors: Anjali Kathuria
Abstract: The convergence of Red Hat Satellite and Salesforce Einstein Copilot offers enterprises a transformative approach to hybrid cloud CRM environments, combining robust infrastructure management with AI-driven customer engagement. Red Hat Satellite provides centralized provisioning, configuration, patching, and lifecycle management for Linux-based servers, ensuring security, compliance, and operational resilience across on-premises and cloud platforms. Salesforce Einstein Copilot delivers predictive analytics, workflow automation, and personalized CRM insights, enabling proactive and intelligent customer engagement. This review explores architectural synergies, automation frameworks, security considerations, and performance optimization strategies necessary for integrating these technologies within hybrid cloud ecosystems. Real-world applications across finance, healthcare, retail, and manufacturing illustrate measurable improvements in operational efficiency, regulatory compliance, and customer satisfaction. Challenges such as legacy system integration, data synchronization, multi-cloud security risks, and AI workload management are analyzed alongside strategic frameworks for seamless integration, governance, and orchestration. The findings highlight that hybrid CRM environments leveraging Red Hat Satellite and Salesforce Copilot can achieve scalable, secure, and automated operations while maintaining high availability and cost-efficiency. Emerging trends in AI, edge computing, and self-healing infrastructure are expected to further enhance these ecosystems, providing enterprises with a blueprint for sustainable digital transformation, innovation, and growth.
DOI: https://doi.org/10.5281/zenodo.17520055
