Authors: Deepika Sirohi
Abstract: In modern enterprise ecosystems, maintaining continuous operations of Customer Relationship Management (CRM) platforms like Salesforce Experience Cloud is critical for revenue, customer engagement, and regulatory compliance. Disaster recovery (DR) strategies are essential to ensure uninterrupted CRM services across hybrid IT environments, encompassing UNIX, Linux, Windows, and cloud platforms. This review examines the implementation of DR frameworks using Commvault and IBM TSM (Spectrum Protect), highlighting their capabilities, integration approaches, and complementary strengths. Commvault offers hybrid cloud replication, orchestration, and automated failover, while TSM provides efficient incremental backups, long-term retention, and reliable on-premises support. By combining these solutions in a hybrid DR model, enterprises can achieve defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for Salesforce workloads. The review further explores risk assessment, backup strategies, multi-platform integration, DR testing, monitoring, and continuous improvement processes, emphasizing practical approaches for preserving CRM continuity. Additionally, emerging trends such as AI-driven automation and cloud-native DR strategies are discussed, illustrating how predictive and adaptive technologies can enhance operational resilience. This comprehensive analysis provides IT architects, administrators, and decision-makers with actionable insights to design, implement, and optimize disaster recovery frameworks that safeguard Salesforce Experience Cloud operations while maintaining business continuity, data integrity, and compliance.
DOI: https://doi.org/10.5281/zenodo.17520456
