Authors: Rajat Bhardwaj
Abstract: – Enterprises are increasingly adopting hybrid IT architectures that combine legacy UNIX/Linux systems with cloud-based CRM platforms and AI-driven workflows. AIX, Solaris, and modern Linux distributions provide reliability, scalability, and security for mission-critical applications, while Salesforce Lightning Web Components (LWC) and AI-enhanced services such as Salesforce Einstein enable intelligent customer engagement, predictive analytics, and workflow automation. This review explores strategies for integrating these technologies, focusing on architectural models, performance optimization, security, compliance, and automation frameworks. Case studies across finance, healthcare, retail, and manufacturing illustrate practical applications, highlighting both operational benefits and technical challenges. Emerging trends, including edge computing, self-healing systems, AI-driven infrastructure optimization, and quantum-safe security, are examined to provide future-ready guidance. The review emphasizes how enterprises can leverage hybrid integration to achieve scalable, secure, and intelligent CRM environments, fostering innovation, operational resilience, and enhanced customer experiences.
