Authors: Tejinder Grewal
Abstract: Salesforce CRM has become a mission-critical platform for enterprises, supporting customer engagement, sales operations, and service delivery. With growing reliance on hybrid Unix infrastructures and multi-cloud environments, ensuring disaster recovery (DR) and business continuity has become increasingly complex. This review explores the role of Commvault, Veritas Cluster Server (VCS), and Unix-native tools in building a resilient DR framework for Salesforce CRM. Commvault provides comprehensive data backup, replication, and granular recovery; VCS delivers clustering and automated failover for high availability; and Unix tools ensure system-level reliability and orchestration. Together, these solutions create a layered, complementary approach that minimizes downtime, protects data integrity, and supports compliance with regulatory requirements. Case studies from finance, healthcare, and telecommunications industries demonstrate the effectiveness of multi-cloud DR strategies in maintaining seamless operations. The article also discusses challenges such as orchestration complexity, compliance concerns, and skill shortages, while highlighting future trends including AI-driven predictive recovery, Disaster Recovery as a Service (DRaaS), and blockchain-based validation. By integrating enterprise DR tools with hybrid Unix infrastructure, organizations can achieve robust resilience, ensuring Salesforce CRM remains reliable in dynamic and unpredictable IT environments.
DOI: http://doi.org/10.5281/zenodo.17365534
