Authors: Tejinder Sandhu
Abstract: The integration of Salesforce AI agents across hybrid multi-cloud environments is redefining the enterprise Customer Relationship Management (CRM) landscape. Middleware solutions, particularly Apache Tomcat and JBoss, play a critical role in enabling seamless interoperability between Salesforce’s AI-driven services and diverse enterprise systems hosted on Unix/Linux and cloud infrastructures. This review explores how Tomcat’s lightweight architecture and JBoss’s enterprise-grade features collectively support API management, workflow orchestration, transaction integrity, and scalability. It also examines performance optimization strategies, industry-specific applications, and comparative insights with alternative middleware platforms such as MuleSoft, WebSphere, and Apache Kafka. Furthermore, the study highlights future directions, including AI-driven orchestration, edge computing integration, generative AI for middleware automation, and security-first architectural models. By providing a comprehensive analysis, this review underscores how middleware technologies are foundational for deploying Salesforce AI agents in complex enterprise ecosystems, ultimately enabling organizations to achieve resilience, compliance, and customer-centric innovation in the digital age.
DOI: https://doi.org/10.5281/zenodo.17368656
