Authors: Dr. P. Preethi, M. Yuthika, Sadhana Kamaraj, S. Kaviya
Abstract: This web-based system offers five separate login portals designed for students, counsellors, Heads of Departments, Class Advisor and the Principal, ensuring role-specific access and responsibilities. Students can easily submit personal or academic grievances online and monitor their progress. Counsellors manage these grievances by updating their status, adding remarks, and sending email notifications to keep students informed. They also maintain academic records like attendance shortages and disciplinary actions. Unresolved issues are escalated to the HOD for further review and resolution. The Principal oversees the entire system, viewing reports across all departments to ensure transparency and compliance with accreditation standards. The platform is built using Next.js for frontend and backend development, MongoDB for database management, and Tailwind CSS for responsive and modern styling. Email notifications are handled via integration with email services such as EmailJS. This technology stack enables a secure, scalable, and user-friendly system that simplifies communication, enhances accountability, and supports institutional accreditation processes.
