Authors: Aditya Reddy
Abstract: The transformation of enterprise customer relationship management (CRM) from legacy monolithic systems to agile, cloud-native platforms has accelerated with the adoption of Salesforce CRM. At the core of this transition, Linux has emerged as a strategic enabler, providing scalability, stability, and security across hybrid and multi-cloud environments. This review explores how Linux supports Salesforce CRM deployments by addressing legacy challenges, enhancing compliance, reducing operational costs, and enabling emerging use cases such as edge computing and AI integration. Case studies from industries including finance, healthcare, and retail illustrate Linux’s role in improving operational efficiency and driving innovation. The paper also critically evaluates the strengths and limitations of Linux in Salesforce ecosystems, offering a balanced perspective on its adoption. Future directions highlight the growing importance of containerization, automation, and compliance frameworks, positioning Linux as a foundational technology for agile CRM operations in the digital era.
DOI: https://doi.org/10.5281/zenodo.17140147
