Authors: Harpreet Singh
Abstract: As enterprise Customer Relationship Management (CRM) systems grow in complexity and strategic importance, the underlying infrastructure must evolve to support demands for high availability, automation, scalability, and developer agility. Unix-based platforms—historically known for their robustness, performance control, and process-level granularity—are experiencing a resurgence as a preferred backend for modern CRM deployments. This review explores the convergence of Unix operating systems with CRM technologies, focusing on how automation frameworks, system-level performance tuning, and developer-first architectures enhance CRM outcomes. Key topics include CI/CD integration, resource optimization, containerization, high availability configurations, and API-driven service exposure. Real-world case studies illustrate the impact of Unix adoption across diverse industries including telecommunications, finance, and healthcare. Despite challenges such as legacy system incompatibilities and the need for skilled Unix administration, the article demonstrates that Unix offers a reliable and adaptable foundation for next-generation CRM systems. The paper concludes by highlighting future trends, such as AI-augmented observability and serverless microservices, positioning Unix as a cornerstone of scalable, intelligent, and resilient CRM platforms.
DOI: http://doi.org/10.5281/zenodo.16881005
