Authors: Joseph Kuriakose
Abstract: Legacy Unix-based CRM systems, once known for their stability and control, are rapidly becoming obsolete in the face of modern customer engagement demands. This review explores the pivotal role of Linux in transforming customer relationship management infrastructure for the cloud-native era. By embracing Linux-based microservices, containerization, and open-source CRM platforms such as SuiteCRM, EspoCRM, and OroCRM, organizations can reduce licensing costs, increase scalability, and automate CRM operations across hybrid infrastructures. The article examines architectural transitions from monolithic Unix stacks to modular, container-driven Linux deployments. It further details how Linux tools—from shell scripting to Kubernetes—enable automation, performance optimization, secure data handling, and integration with third-party business tools. Case studies across telecom, healthcare, retail, and government highlight the practical benefits and challenges of Linux-based CRM modernization. The review concludes with strategic recommendations for IT leaders seeking to align customer experience platforms with modern DevOps and digital transformation goals.
DOI: http://doi.org/10.5281/zenodo.16881228
