Online Chatbot Based Ticketing System
Authors:-Priya Kumari, Shruti Kumari, Simran Jaiswal, Siddhant Chaturvedi, Sahil Kumar Jha, Pratham Chaturvedi
Abstract-Chatbots function as software that enables users to ask questions and receive assistance through appropriate responses. This paper explores an AI-based chatbot designed to serve as an online ticketing system, streamlining the process of issue reporting, resolution, and user assistance across various domain. It also includes features like customer support, IT helpdesks, and event management. Natural language processing (NLP) is used by this proposed chatbot to understand user queries, categorize tickets, and provide instant responses. The aim of this chatbot is to enhance efficiency, reduce response times, and improve user satisfaction.
